Terms of Service
These are the same Terms of Service you see in the TaskOak app. Online payment is not switched on in the app yet: for now, customers pay the professional after the service.
1. What TaskOak is
TaskOak helps customers find and book local skilled professionals, such as electricians, plumbers and tailors, and helps professionals receive bookings, chat with customers, get paid and build reviews. TaskOak is a marketplace. Each professional is responsible for the work they do, and TaskOak is not a party to the service itself.
2. Who can use it
You must be at least 18 years old. You agree to give accurate details, to confirm your email address, and to keep your password to yourself. You are responsible for what happens through your account.
3. Bookings
A booking is a request to a professional for a service on a date and time. The price comes from the professional's own price list and cannot be changed after you book. The professional can accept or decline. Either side can cancel before the work starts. A new date or time needs the other side to accept it.
4. Paying
You can choose to pay after the service, to pay a deposit (30% of the price) to reserve the booking, or to pay the full amount in the app. Online payments are made through Paystack, which handles your card or bank details; TaskOak never sees them. TaskOak keeps a service fee (10% of an online payment) from what is paid to the professional.
5. Refunds
If a professional declines a booking you have paid for, or a booking is cancelled before the professional accepted it, your payment is refunded in full automatically. If a booking is cancelled after it was accepted, a person at TaskOak looks at it before any refund is decided.
6. Professionals
Professionals must describe themselves and their services honestly, keep their prices and working hours up to date, and turn up when they accept a booking. A professional shown as verified has sent TaskOak an identity document and a selfie that a member of staff has checked. Verification is a check of identity, not a guarantee of the quality of the work.
7. Reviews and messages
Only the customer of a completed booking can review it, once. Reviews and messages must be honest and respectful. Anyone can report a review, and staff can hide one that breaks these rules. You can block anyone who is bothering you, and report a conversation.
8. What is not allowed
Fraud, harassment, threats, hate, spam, advertising, sharing other people's private details, fake reviews, and trying to get around the app's payment or safety features are not allowed. TaskOak can hide content, suspend a professional's listing, or close an account that breaks these rules.
9. Your account
You can delete your account at any time from your profile. What happens to your data is described in the Privacy Policy. TaskOak may close an account that breaks these terms.
10. Changes
TaskOak may change these terms as the product grows. If a change matters to you, you will be told in the app before it applies.
11. Agreement
By creating an account you confirm that you have read these Terms of Service and the Privacy Policy and agree to them.