Delete your TaskOak account

Delete it in the app

1. Open the TaskOak app and sign in.
2. Customers: open the Profile tab. Professionals: on your dashboard, choose Account settings.
3. Scroll down and choose Delete Account.
4. Read what is kept, then confirm.

For your safety, the app asks you to have signed in within the last few minutes. If it says so, log out, sign in again and repeat the steps. If you signed up with Apple, you are asked to confirm with Apple too.

Before you delete, you can save a copy of everything TaskOak holds about you: Profile, then Download My Data.

No longer have the app?

Email support@taskoak.com from the email address on your TaskOak account, with the subject "Delete my account". We may ask you to confirm the request from that address before we delete anything, so that nobody else can delete your account. We will tell you by email when it is done.

What is deleted

• Your sign-in account, your profile and, if you are a professional, your listing.
• Messages you sent, and the photos and files in them.
• Your saved professionals, your notifications, and the token used to send notifications to your phone.
• Your blocks, and the blocks other people made against you.
• Any identity document and selfie still waiting for a decision (once staff decide, they are deleted anyway).

What is kept, and why

Some records involve another person, who still needs them. These are kept, but your account is replaced by a random code and your details are removed:

• Bookings the other person still needs are kept without your name, address and notes. Bookings that are still open are cancelled, and the other person sees that you deleted your account.
• Reviews you wrote stay, without your name and with any contact details taken out. Reviews customers wrote about you stay, with your name and contact details taken out.
• Messages other people sent you stay in their chat, with your name and contact details taken out.
• Payment records are kept for as long as the law requires (online payment is not switched on yet).
• A record of actions TaskOak staff took about the account, such as a suspension, is kept.

Reports and help requests:

Reports and help requests you made, or that involve you, are kept with your name and contact details removed as far as we can, so we can keep people safe. If one is still being looked into, the details needed to finish it are kept separately, only authorised staff can see them, and they are deleted when it is closed or after 180 days at most. Backups may keep a copy of what is deleted for up to 7 more days before it is gone.

Removing names and contact details is automatic and done as far as we can: a nickname, a misspelling or a description in the text may not be caught. Copies of your bookings and messages on the other person's phone are updated when their app next connects.

The full details are in section 7 of the Privacy Policy (last updated 17 October 2026).